BuyAutoTruckAccessories - Received damaged bedliner.Customer service hung up on me.
I received a bedliner and two sets of mudflaps I had ordered.The liner was not crated or even wrapped, it was damaged and filthy.The delivery driver asked how much it cost and wrote on the delivery slip that $180.00 damage was done,and informed me to contact Buy autotruckaccessories for a damage claim.It took 3 phone calls and an email to reach them.
They responded two days later with an email asking me to provide pictures, I did so the same day.They asked me to tell them if I wanted a return or discount.I found a local business that said they could install the liner and try removing dents with a heat gun.I called customer service and they said i could get a permission to return slip to fill out, pay for return shipping and wait till they filed a damage claim with the shipper.
Or I could take a discount.I asked how much and she said she didnt know and would cntact me.Five days later no word from them,and I had spent $130.00 to repair the liner.I called and after being put on hold 3 times and being disconnected I finally got through.After being put on hold 3 times she informed me they would pay $70.00 discount.I informed her I was not happy with that amount.She said I was lucky they offered that amount because legally they had no obligation since the shipper damaged the liner.When I said the shipper was acting as her agent she said I was being rude and hung up on me.Since then I have not heard from them, they do not answer my emails.
More Review Details
What I liked
- Ease of shopping
What I disliked
- Customer service
- Reason of review:
- Damaged or defective
- Product or service
- Review category
Author wants to be contacted by the company. Learn more ›
You May Also Like
- " I have been knowing Christopher Hinrichs, who makes Jeetop, for three years. Chris is the only one person in his company . He doesn't hire people because he..."
- "I first went to www.carid.com to price wheels. I saw that their wheels were reasonable priced so I decided to purchased 4 wheels with rims. They first gave me a..."
- "I purchased a so called Custom Bagger Kit from Bag Boyz Customs !!! I wondered why they didn't have more pics of finished products on their website, but was assured..."
- "Arbor Day Received 10 dried sticks. I thought I was going to receive real trees! ,nothing but twigs I would never waste my time again. For a few dollars more..."
- "ABSOLUTELY!!! Do not use this company. Home Depot subcontracts their deliveries through this company and does not let you know at time of purchase. Two young guys show up, complain..."
- "Their clothes appear amazing but it is so not worth all that hassle that I have been through!!! I have dealt with a lot of online businesses overseas but this..."
- "Do not purchase anything from buysquad!!!! They're very unprofessional and not on point. I purchased a 70 inch flatscreen from them and paid for the express delivery which should've had..."
- "If you click the link you will see how we got ripped off at Giunta's Meat Farm in Bohemia NY When we opened the roast beef package we saw what you..."
- "I ordered the "Bursting Blushes" bouquet, with the "exquisite upgrade" for mother's day this year. The photo showed a dozen or so red roses with five or six large..."